Returns/Refund Policy

Returns & Exchanges

**EXTENDED CHRISTMAS RETURNS UNTIL FRIDAY 10 JANUARY 2025**

(exchanges only, refunds must be received within 30 days of purchase)

We want to bring you cycling art and apparel that you love, so if for any reason you're not happy with your purchase, we'll put it right.

For returns or if you'd prefer a different item in exchange, we politely ask that you notify us at via the process below within 10 days of its arrival and tell us what the problem is before returning.

Submit a return or exchange request
Click this link to request a return.

1. Enter order number and email address

2. Select exchange (swap for alternative item) or return (send back for refund)
3. If your order has more than one item, then select all the items that you want to return.
4. Select a exchange/return reason and chose exchange item or refund method 
5. Click Request return.

If your return request is approved and requires shipping, then you will receive an email with the address to ship it back to us. Victory Chimp is not liable for the cost or logistics of returning items, nor the costs of posting exchanges unless due to product fault. After the product is returned, you receive a refund/exchange as requested. 

Returns Terms

Products must be returned in the state in which they were sent. Original, unworn, unused, unwashed, and undamaged condition (physical & odor damage, such as, but not limited to; cigarette smoke, strong body odour) with any tags still attached. Please check that your item(s) is in good condition and fits you before use. Refunds/exchanges will be processed upon satisfactory receipt of the returned goods.  We will refund your payment same day minus the shipping costs and payment processing fees which are non-refundable. If an order which achieved free shipping is partially or wholly returned, the cost of shipping will be deducted from any refund. Please note socks and gift cards are non-returnable/refundable items.

We'll notify you once this process is complete, please wait 10 working days from sending before contacting us about your return. 

Please do not place a new order to replace items outside the exchange process. 

Returning Your Product
Please include your completed returns approval with your parcel along with a note on whether you would like a refund, replacement or exchange. If you are sending from outside the EU, please be sure to mark as returned goods under warranty on any customs forms. We cannot pay import duty/VAT on mislabelled parcels and they will be returned to sender.

You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. Victory Chimp is not responsible for the loss or damage of any returned product. Victory Chimp is not liable for the cost of returning items, nor the costs of posting exchanges unless due to product fault.

Exchanges can only be made on stock present at time of receipt of returned goods. Please do not place a new order to replace items outside the exchange process. Returns must be received within 30 days of purchase. Those received after this time will be processed at our discretion with an exchange or credit note issued. 

Please address package to:

Victory Chimp Returns
Unit 2 Sperrin View Business Park
181B Glen Road
Maghera BT46 5LT
Co. Derry
United Kingdom